Specialty Merchandise Corporation

Specialty Merchandise Corporation is a B2B enterprise that sell and distribute consumer products to home businesses. Having been in operation for more than 50 years, SMC's goal is to help their clients start, run and build successful businesses of their own.

A key part of SMC's businesses is their call center operations that provide customer service, product ordering, and logistical support to their clients.

"Customer1 was the technology we were looking for, but just as important was their industry experience and their organizational commitment to our success. We needed to have confidence that the company we selected could integrate easily into our existing infrastructure and could deliver on our commitment to the business."

Scott Darling
Chief Information Officer
Specialty Merchandise Corporation

"We have been delighted with the immediate impact, results and the improvement to our bottom line. Our sales improved by 10% within our first few weeks of operation and have continued to improve and our Agent attrition has decreased significantly. We now have a tool in place that provides real-time feedback and supports our continuous improvement initiatives, empowering us to deliver on our commitment to our customers and employees."

Kevin Biggs
Senior Vice President
Contact Center Operations
Specialty Merchandise Corporation