Professional Services for Contact Center Optimization

We know that your organization is as unique as your customer interaction requirements. Your contact center relies upon multiple back office systems and infrastructure. Our Professional Services team specializes in integrating our CRM software into your environment. Whether you require integration into your telephony switch, specialized training or Business Intelligence data extraction our experts can help.

Our Professional Services include:

• Customer1/Citizen311 Software Implementation
• Integration
  • Legacy Applications
  • CTI (computer telephony integration)
  • Data Transformation
• Business Process Analysis and Call Flow Mapping
• Training
• Support