Customer1 Reverse Phone-Number Lookup (RPL)

Our time in motion studies have demonstrated that a typical conversation with a customer can require up to 5 minutes to capture all relevant contact and address data (if they are not currently in your database). Our patent pending Reverse Phone-Number Lookup (RPL) provides your agents with instantaneous access to an all North American name and address database for both Canada and the United States. Just type in the telephone number (or have Customer1 automatically detect it) and RPL will automatically populate all of the relevant fields, including name and address information into Customer1, in less than 2 seconds. A 300 agent contact center using RPL for a portion of the work day can achieve time savings equivalent up to $270,000 per year. Many of our customers find that this can provide an ROI of 6 months or less.