Administration Console

The Customer1 Admninistrator Console enables supervisors and managers to easily control their Contact Center by providing them with an intuitive interface to add new content such as scripts, campaigns, messages to their teams, and new knowledge base items. The ability to quickly integrate to other systems is designed into the Console menu as well as the access to modify workflows, add queues and set escalation procedures.

The console supports a single reporting window where analytics and predictive reporting statistics can be viewed in real-time without impacting system performance. In addition to viewing Customer1 data, the data can be consolidated from a variety of sources including your switch, your dialer or other important information sources.