CRM for the Contact Center

What are you looking for in a contact center CRM solution? The challenges most contact centers need to meet head on are:

• Improving customer service
• Reducing call times
• Promoting new sales to existing customers

What does it take to achieve these contact center CRM objectives? What does contact center technology have to do to make these contact center objectives a reality?

Customer1 is Contact Center CRM

Customer1 is an innovative customer interaction and relationship management software solution designed specifically for the inbound, outbound and blended contact center industry. Customer1 automates and integrates your contact center's work and information flow to help you:

• Make consistent and better information available to agents so they can provide timely and effective customer service

• Enhance the customer's experience by letting them deal with the organization using their preferred method, including web self service

• Make the right information available to agents at the right time, so up-selling and cross-selling become second nature

• Make clear, concise, and actionable business intelligence available to identify customer trends as they happen

• Get insight into campaigns, promotions, complaints or orders while they are taking place

• Manage geographically disparate resources though a Web-based interface

Customer1 is a fully scalable contact center CRM software solution. Because it integrates your existing applications and data sources, it provides a complete contact center customer care solution, and great ROI, for a low total cost of ownership (TCO).

Customer1 integrates all core business systems into a single desktop interface providing a single view of the customer delivered through a web browser, enabling centers and agents to connect anywhere in the world. Advanced business intelligence and reporting features reveal accurate customer issues giving contact centers the information needed to deliver on any service level agreement efficiently.

Contact us today to find out how Customer1 Contact Center CRM software can help you reduce operational costs, get the most out of existing systems, and turn the complex environment of customer care into a simplified profit channel with minimal investment cost and proven return on investment.

Customer1 is Contact Center CRM Software

Customer1 Components

Customer1 contact center CRM software features separate interfaces for agent, management, and planning functions:

• Agent Desktop -- An easy-to-use agent desktop application that puts relevant information at your agents' fingertips so they can provide timely and complete customer service.
• Administrative Console – Presents key performance indicators and predictive reporting statistics to help administrators and team managers keep their fingers on the pulse of the contact center. Lets them easily add new content such as scripts, campaigns, messages to their teams, and new knowledge base items.
• Real-time / Pro-active Analytics – Get real-time contact center and agent information and analysis so you can manage workflow and optimize performance.
• Business Intelligence --Unleash the power of the Intelligent Contact Center.

What Our Customers Are Saying

"We had been searching for the right Customer Care tool for some time. Not only did it have to perform well, we needed something that would integrate with our existing systems, operate well in a high transaction environment, and provide us with a seamless ability to service and ultimately retain our customers. Customer1 was the solution for us!"

Melanie Bell Hughes
Vice President of sales and Marketing
Hughes Communications