Business Intelligence & Reporting

Integrated into Customer1, Microsoft Reporting Services empowers super users to create, publish and push reports via web browser and email. Business users may subscribe to reports and receive them by email on a regularly scheduled basis in a number of formats including Excel and PDF. Data-driven reporting facilitates can send alerts and exceptions that are essential to running your organization.

Microsoft SQL Server Reporting Services is a user-friendly way to gain insight via reports. Increase customer retention and acquisition by knowing and anticipating your customers' needs. Improve overall product quality and customer service. Target the right customer with the right offer through improved marketing campaigns.

Publish reports with data from Customer1 and other data sources on the same web page, creating a "one-stop-shop" for all your reporting needs. Export and consolidate data from multiple sources into Excel or Access using Reporting Services to gain a more complete view of your organization.

Leverage Customer1 Real-Time Analytics to maximize your return on investment and feel the power of the Intelligent Contact Center!

Access an overview of how your Contact Center is performing at the agent, the supervisor or enterprise level in real time. Customer1 provides insight into specific campaigns, promotions, complaints or orders while they are taking place. By understanding what is happening decisions can be made based on accurate business intelligence thus promoting corrective or preventive action in real time.

"We are thrilled with the results of implementing Customer1. We had struggled with customer retention for a long time and were concerned with the downturn in customer satisfaction. With Customer1 the change to our bottom line was immediate with improved sales in less than 30 days. Our ability to now predict trends, up sell and manage our front line people to exceed targets is back in our own control."

Kevin Lamb, VP Sales
Hughes Communications